Solutions
Home & FamilyBusinessMSP / MSSP
Tools
Domain CheckerDNS Leak TestThreatDNS
Company
PricingGuidesDocsAboutContact
Home / Help Center

How can we help?

Answers to common questions, step-by-step guides, and a real person when you need one.

Frequently asked

Quick answers

Getting started

What are the DNSAFE resolver addresses?

Standard DNS: 3.12.124.91. Encrypted DNS: DNS-over-HTTPS https://dns.dnsafe.net/dns-query and DNS-over-TLS dns.dnsafe.net (port 853). All plans use the same resolver; your filtering is picked by your registered network, or by the device’s own setup for phones and laptops added as devices. Setup guide →

Why do I have to register my IP address first?

DNSAFE is a private resolver. It knows whose rules to apply by the public IP address your lookups come from, and it refuses lookups from addresses that aren’t registered to an account. Add your network in your dashboard (my.dnsafe.net → Devices, or the partner portal → Tenant → IPs) before you change your DNS, or websites won’t load.

How do I check that I’m protected?

Run the DNS leak test. It shows which resolver actually answers your lookups; you should see DNSAFE. You can also look up blocktest.dnsafe.net: if you land on the DNSAFE block page, filtering is working.

How do I protect my whole home or office at once?

Set the DNS server in your router (or firewall) to 3.12.124.91. Every device on that network is then protected, including phones, TVs and consoles. Router guide →

How do I protect a phone or laptop away from home or the office?

Give it its own encrypted DNS setup. At home: my.dnsafe.net → Devices → Add a phone, tablet or laptop. For a business: the portal → your network → Roaming devices. Each device gets its own setup (a profile link for iPhone, iPad and Mac, a Private DNS hostname for Android, a DoH address for Windows and Chromebook), and your rules then apply on any Wi-Fi or mobile data. Each device counts toward your plan’s devices or IPs.

Filtering & rules

A site I need is blocked. How do I allow it?

Add an Allow rule for the domain in your dashboard (Rules) or, for a client, on the tenant’s Rules tab. Allow rules beat the threat list and category packs. If you think we’ve blocked it by mistake, tell us and include the domain. Rules guide →

How quickly do rule changes take effect?

Changes reach the resolvers within about 5 minutes. Your devices may also remember the old answer for a few minutes; flushing the DNS cache or restarting the browser makes it immediate.

Can I block something only at certain times?

Yes. Add days and a start and end time to any rule, for example block social media on school days from 8:00 to 15:00. Times use US Eastern time, and overnight windows like 22:00–06:00 work. Scheduled rules →

What are add-on packs?

Optional categories you can switch on per household or tenant: Adult Content, Gambling, Crypto Mining, Social Media, Streaming, and DNS Shield (keeps protection on devices away from home). Prices are shown before you buy.

MSP & business

How do I add a client?

In the partner portal, create a tenant, register the client’s public IP addresses under IPs, then set their router or firewall DNS to 3.12.124.91. Use IP groups to give part of their network (for example guest Wi-Fi) its own rules. Partner guide →

Can I put my own brand on the portal?

Yes, on Growth and Enterprise. Add your logo, colors and support email, and serve the portal from your own subdomain; SSL is set up automatically. White-label guide →

Is there an API?

Yes. Create a key in the portal under API Keys and send it as a bearer token to https://api.dnsafe.net/api/v1. You can manage tenants, IPs, groups and rules and read logs. API reference →

Billing & account

Is there a free trial?

Business and MSP plans come with a 14-day free trial and you don’t need a card to start. Home has a Free plan instead of a trial; paid Home plans are billed from the day you upgrade.

How do I cancel or change plans?

Open Billing in your dashboard (my.dnsafe.net for home, portal.dnsafe.net for business and MSP). Upgrades apply straight away; cancellations and downgrades take effect at the end of the billing period. See the refund policy.

I forgot my password.

Use Forgot password on the sign-in page. We’ll email a link that works for one hour.

Troubleshooting

Websites stopped loading after I changed my DNS.

Almost always, your public IP isn’t registered yet, or it changed. Most home internet providers change it from time to time, often after a router restart. Check your current address on What’s my IP, update it in your dashboard, and wait a minute.

Filtering works on Wi-Fi but not on my phone’s mobile data.

That’s expected. On mobile data your phone has a different, unregistered IP. If you set Android Private DNS to dns.dnsafe.net, switch it back to Automatic when you leave home Wi-Fi, otherwise sites won’t load.

My browser seems to ignore DNSAFE.

Browsers with “Secure DNS” turned on (Chrome, Edge, Firefox) can send lookups to their own provider and skip your network’s DNS. Set their secure DNS provider to https://dns.dnsafe.net/dns-query, or turn the option off.

No matching questions. Try the full documentation or ask us below.
Support

Still need help?

Send us a message and a person will reply by email, usually within one business day. Include any domains, error messages or screenshots that help explain the problem.

Prefer email? support@dnsafe.net · Service status: status.dnsafe.net

Already a customer? You can also open tickets from inside your dashboard.

By sending this you agree to our Privacy Policy.

✓
Message received

Ticket . We’ll reply to .