Refund & Cancellation Policy

This Refund and Cancellation Policy applies to all paid subscriptions to the DNSAFE service, operated by Admiresty Corporation. This policy is incorporated by reference into our Terms of Service.

1. Monthly Subscriptions

All monthly subscriptions (Personal, Family, Pro, Business, and MSP plans) are billed in advance on a rolling monthly basis.

Cancellation: You may cancel your subscription at any time through the billing portal at portal.dnsafe.net. Cancellation takes effect at the end of your current billing period. You retain full access to the Service until that date.
Refunds: Monthly subscription fees are non-refundable once the billing period has commenced. No partial-month refunds are issued for unused days.
Exception — first-time customers: If you are a first-time paid subscriber and cancel within 7 days of your initial charge, you are eligible for a full refund of that first payment. Contact billing@dnsafe.net within the 7-day window to request this refund.

2. Free Plan

The Free plan has no associated charges and therefore no refund policy applies. You may delete your Free account at any time through Account Settings. Your data will be deleted within 90 days of account closure.

3. Downgrading Your Plan

You may downgrade to a lower plan at any time through the billing portal. The downgrade takes effect at the start of your next billing period. No refund is issued for the difference in price during the current period. Features associated with the higher plan will remain available until the billing period ends.

4. Account Termination by Admiresty

If we terminate your account for a material breach of our Terms of Service or Acceptable Use Policy, no refund will be issued for any unused portion of a billing period.

If we terminate your account for any reason other than a breach on your part (for example, if we discontinue the Service), we will provide a prorated refund for the unused portion of the current billing period.

5. Service Credits

If DNSAFE experiences downtime that breaches the service level commitments stated in our Terms of Service, Business and MSP customers may be eligible for service credits rather than cash refunds. Credit requests must be submitted to support@dnsafe.net within 30 days of the incident. Credits are applied to future billing periods and are not redeemable for cash.

6. Exceptional Circumstances

We understand that sometimes things go wrong. If you believe you are entitled to a refund in circumstances not covered by this policy — for example, due to a significant service failure or a billing error — please contact us and we will review your case on its merits. We want to be fair and reasonable.

7. How to Cancel

The easiest way to cancel is through the billing portal:

Sign in at portal.dnsafe.net or my.dnsafe.net
Navigate to Billing
Click Manage Subscription and follow the cancellation steps in the Stripe billing portal

Alternatively, email billing@dnsafe.net from your account email address and we will process the cancellation for you within 1 business day.

8. Refund Processing

Approved refunds are processed to your original payment method within 5–10 business days, depending on your card issuer. We are unable to issue refunds to a different payment method than the one originally charged.

9. Consumer Rights

Nothing in this policy affects any statutory rights you may have under applicable consumer protection law. If you are a consumer located in a jurisdiction that provides additional refund rights (such as the EU Consumer Rights Directive or UK Consumer Contracts Regulations), those rights take precedence over this policy to the extent they apply.

10. Contact

For billing and refund enquiries:

Admiresty Corporation
Billing Team — DNSAFE
billing@dnsafe.net

We aim to respond to all billing enquiries within 1 business day.