This Refund and Cancellation Policy applies to all paid subscriptions to the DNSAFE service, operated by Admiresty Corporation. This policy is incorporated by reference into our Terms of Service.
1. Monthly Subscriptions
All monthly subscriptions (Personal, Family, Pro, Business, and MSP plans) are billed in advance on a rolling monthly basis.
- Cancellation: You may cancel your subscription at any time from the Billing page at portal.dnsafe.net (business and MSP) or the Plan & billing page at my.dnsafe.net (home). Cancellation takes effect at the end of your current billing period. You retain full access to the Service until that date, and you can undo the cancellation at any time before it.
- Refunds: Monthly subscription fees are non-refundable once the billing period has commenced. No partial-month refunds are issued for unused days.
- Exception — first-time customers: If you are a first-time paid subscriber and cancel within 7 days of your initial charge, you are eligible for a full refund of that first payment. Contact billing@dnsafe.net within the 7-day window to request this refund.
2. When Your Plan Ends
When a cancelled plan reaches the end of its billing period, or a subscription ends because payment could not be collected after our retry attempts:
- Business and MSP accounts become read-only. You can still sign in, export your logs, and choose a new plan, but you cannot make changes. Your networks continue to resolve DNS so your internet access is not interrupted, but DNSAFE no longer filters or blocks anything for them. If you are not returning, point your networks' DNS away from DNSAFE.
- Home accounts move to the Free plan. Features included only in paid plans are switched off; your settings are kept.
Data retention after a business or MSP plan ends: we keep your account data for 30 days. We email the account owner 7 days and 1 day before it is deleted. If you choose a plan within those 30 days, everything is restored exactly as it was. After 30 days we delete your DNS query history, remove your networks from the Service and close the account.
3. Free Plan
The Free plan has no associated charges and therefore no refund policy applies. You may delete your Free account at any time through Account Settings. Your data will be deleted within 90 days of account closure.
4. Downgrading Your Plan
You may downgrade to a lower plan at any time from the Billing page (home: Plan & billing). If you have already paid for the current billing period, you keep your current plan until that period ends and the lower plan starts from your next billing date. No refund is issued for the difference in price during the current period. You can undo a scheduled downgrade any time before it takes effect.
If you are on a free trial or nothing has been paid for the current period, a plan change takes effect immediately. Upgrades always take effect immediately.
5. Account Termination by Admiresty
If we terminate your account for a material breach of our Terms of Service or Acceptable Use Policy, no refund will be issued for any unused portion of a billing period.
If we terminate your account for any reason other than a breach on your part (for example, if we discontinue the Service), we will provide a prorated refund for the unused portion of the current billing period.
6. Service Credits
If a DNSAFE resolver is available for less than 99.9% of a month, Business and MSP customers can claim a service credit of 10%, 25% or 50% of that month’s fee, depending on how much downtime there was. The full schedule and exclusions are in section 5 of our Terms of Service. Claims go to support@dnsafe.net within 30 days of the end of the affected month. Credits are applied to future invoices and are not redeemable for cash.
7. Exceptional Circumstances
We understand that sometimes things go wrong. If you believe you are entitled to a refund in circumstances not covered by this policy — for example, due to a significant service failure or a billing error — please contact us and we will review your case on its merits. We want to be fair and reasonable.
8. How to Cancel
The easiest way to cancel is from your account:
- Sign in at portal.dnsafe.net (business and MSP) or my.dnsafe.net (home)
- Go to Billing (home: Plan & billing)
- Click Cancel plan, tell us why, and confirm
You'll see the date your plan ends and receive a confirmation email. Changed your mind? Click Keep my plan on the same page any time before that date.
Alternatively, email billing@dnsafe.net from your account email address and we will process the cancellation for you within 1 business day.
9. Refund Processing
Approved refunds are processed to your original payment method within 5–10 business days, depending on your card issuer. We are unable to issue refunds to a different payment method than the one originally charged.
10. Consumer Rights
Nothing in this policy affects any statutory rights you may have under applicable consumer protection law. If you are a consumer located in a jurisdiction that provides additional refund rights (such as the EU Consumer Rights Directive or UK Consumer Contracts Regulations), those rights take precedence over this policy to the extent they apply.
11. Contact
For billing and refund enquiries:
Admiresty Corporation
Billing Team — DNSAFE
billing@dnsafe.net
We aim to respond to all billing enquiries within 1 business day.